At NexaWP, we strive to deliver high-quality services including website design, SEO, and branding solutions. Due to the nature of our work, we have specific policies in place regarding cancellations and refunds.
No Refunds After Work Begins
All payments made for our services are non-refundable once work has commenced.
“Work commenced” includes any of the following:
Initial project discussions and requirement gathering
Concept design or layout creation
Domain or hosting setup (if included)
Any part of the deliverables being prepared
Refund Eligibility (Before Work Starts)
You may request a refund within 24 hours of your initial payment only if work has not yet begun.
Refunds requested beyond this window or after work has started will not be eligible, regardless of project status.
No Refunds for Digital Deliverables
Due to the customized nature of digital services (including websites, logos, SEO work, etc.), we do not offer refunds for any completed or partially completed services.
Exceptions (Case-by-Case)
In rare cases where:
The service was not delivered at all
You did not receive what was agreed upon
You may contact us to request a manual review. If the issue is valid, we may offer a partial or full refund, at our sole discretion.
Payment Disputes
We strongly encourage clients to contact us before initiating any dispute or chargeback. Most issues can be resolved quickly and professionally via our support channels.
How to Request a Refund
To inquire about a possible refund (if eligible), please contact us through:
